At Shaheen Sun, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our solar products and services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential or Business Address
• Company Name
• City & State
• Project Location
• Any information submitted through inquiry forms

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies & Analytics Data

2. How We Use Your Information

We use your information to:

• Respond to your inquiries.
• Provide solar consultation and quotations.
• Schedule site surveys and installations.
• Process service requests.
• Offer Solar EPC, AMC, and maintenance services.
• Provide support related to PM Surya Ghar Scheme assistance.
• Improve our website and customer experience.
• Send service updates and important notifications.
• Comply with legal obligations.

3. Cookies

Our website may use cookies to:

• Improve website performance.
• Remember user preferences.
• Analyze website traffic.
• Enhance browsing experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Information Sharing

Shaheen Sun does not sell, rent, or trade your personal information.

Your information may only be shared when necessary with:

• Installation Partners
• Service Engineers
• Government Authorities (where applicable)
• Insurance Providers (with your consent where required)
• Payment Service Providers
• Technology & Hosting Providers
• Legal Authorities when required by law

5. Data Security

We take reasonable technical and organizational measures to protect your information against:

• Unauthorized Access
• Data Loss
• Misuse
• Alteration
• Unauthorized Disclosure

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Third-Party Websites

Our website may contain links to third-party websites.

Shaheen Sun is not responsible for the privacy practices, policies, or content of external websites. We encourage users to review the privacy policies of those websites before sharing personal information.

7. Government Scheme Assistance

If you request assistance for government solar schemes, including the PM Surya Ghar Muft Bijli Yojana, we may collect and process information required for documentation and application support. Such information is handled only for the purpose of providing the requested service and in accordance with applicable laws.

8. Solar Insurance Assistance

If you choose to receive Solar Insurance Assistance, certain information may need to be shared with the selected insurance provider solely for processing your request, subject to your consent where applicable.

9. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services.
• Maintain customer records.
• Fulfill legal and regulatory obligations.
• Resolve disputes.
• Enforce our agreements.

10. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your data, where applicable.
• Withdraw consent where processing is based on consent.
• Contact us regarding privacy concerns.

11. Children’s Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

12. Updates to this Privacy Policy

Shaheen Sun may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be posted on this page along with the revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Shaheen Sun

• Website: www.shaheensun.com
• Email: info@shaheensun.com
• Phone: +91 74528 98977

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